Privacy Policy

Last updated: 21 March 2026

Keripax Mall ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Keripax Mall mobile application, website, and related services (the "Platform").

1. Information We Collect

We collect the following types of information when you use the Platform:

• Account Information: When you create an account, we collect your name, email address, phone number, and profile picture.
• Profile Information: Any additional information you choose to add to your profile, such as your location, bio, or business details.
• Listing Data: If you are a seller, we collect the product and service information you provide, including descriptions, prices, images, and shop details.
• Enquiry & Chat Data: Messages exchanged between buyers and sellers through the Platform's enquiry system.
• Usage Data: Information about how you use the Platform, including pages visited, features used, search queries, and interaction patterns.
• Device Information: Device type, operating system, app version, unique device identifiers, and crash reports.
• Location Data: With your permission, we may collect your approximate location to show you relevant nearby shops and services.

2. How We Use Your Data

We use your personal information to:

• Provide, maintain, and improve the Platform and its features.
• Create and manage your user account.
• Facilitate communication between buyers and sellers through the enquiry system.
• Power AI features such as product recommendations, scam detection, price suggestions, and language translation (Shona, Ndebele, English).
• Send you important notifications about your account, enquiries, and Platform updates.
• Detect, prevent, and address fraud, abuse, and security issues.
• Analyze usage patterns to improve user experience and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

• With Other Users: Your public profile information, shop details, and listings are visible to other users of the Platform. Enquiry messages are shared between the buyer and seller involved in the conversation.
• With Service Providers: We use trusted third-party services for hosting, analytics, AI processing, and push notifications. These providers are bound by strict data protection agreements.
• For Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or to protect the rights, safety, and security of Keripax Mall and its users.
• In Business Transfers: If Keripax Mall undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage

Your data is stored securely using Firebase and Google Cloud services. We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest.
• Secure authentication and access controls.
• Regular security audits and monitoring.
• Automated backups and disaster recovery procedures.

While we take every reasonable precaution to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information through your account settings or by contacting us.
• Deletion: You can request deletion of your account and personal data. Some data may be retained for legal or security purposes.
• Opt-Out: You can opt out of promotional communications and non-essential notifications through your app settings.
• Data Portability: You can request your data in a portable format.

To exercise any of these rights, please contact us at privacy@keripax.tech.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us understand how you interact with our website, remember your preferences, and analyze traffic patterns.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website. We use Google Analytics to collect anonymous usage statistics.
• Preference Cookies: Remember your settings and preferences for a better experience.

In our mobile app, we use Firebase Analytics to collect anonymous usage data that helps us improve the app experience. You can opt out of analytics data collection in the app settings.

7. Children

Keripax Mall is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at privacy@keripax.tech so we can take appropriate action.

8. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you through the app or via email and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy enquiries: privacy@keripax.tech

General support: support@keripax.tech

Report abuse or a listing: report@keripax.tech

Location: Harare, Zimbabwe