Goshen
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Questions?
Answers.

Everything people ask us most. Still stuck? Contact support from your trip in the app.

FAQ

Good to know.

What is Goshen?

Goshen is Zimbabwe's app for rides, food delivery and parcels. Everything happens in the app on iPhone or Android.

Can I order on the website?

No. Goshen works in the app only, so tracking, codes and payments always work properly. Download it free from the App Store or Google Play.

Where is Goshen available?

We're live in Harare and growing. The app shows what's available where you are.

How do I pay?

Cash, or in the app with your Goshen wallet, EcoCash, OneMoney or a card. In-app payments come with a receipt.

What is a Goshen ID?

Your permanent @name on Goshen. It's issued once, linked to your account's email, and can't be changed.

Can I give someone Goshen credit?

Yes. Gift cards can be bought on the gift page and turned into wallet balance in the app.

How does cancelling work?

Free while we search and for two minutes after a driver accepts. After that a small fee goes to the driver who was on the way.

What happens if a parcel can't be delivered?

The runner brings it back to you and you confirm with your code. The fare stands and a return fee applies.

Will drivers see my phone number?

No. Calls and messages go through Goshen, so numbers stay private.

How do drivers earn?

Drivers keep 100% of every fare and pay a small weekly subscription and a flat fee per trip. See drive with Goshen.

How do I delete my account?

In the app: Profile, then Delete my account. Or follow the steps on the delete account page.

How do I contact support?

From your trip or order in the app, or email support@keripax.tech.

Everything happens in the app.

Download Goshen free on iPhone or Android.